FAQs

1. How long does delivery take?
Delivery usually takes 2–3 business days within the United Kingdom.

2. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with your order details.

3. Do you accept returns?
Yes, we offer a 30-day return policy from the date you receive your order.

4. How do I request a return?
To start a return, please contact us at Contact@lumora.com with your order details.

5. What condition must items be in for a return?
Returned items must be unused, in their original packaging, and in the same condition as received.

6. What if my order arrives damaged or incorrect?
Please contact us as soon as possible at Contact@lumora.com, and we will help resolve the issue.

7. Do you ship across the UK?
Yes, we currently ship across the United Kingdom.

8. Can I cancel my order after placing it?
Please contact us immediately after placing your order. We cannot guarantee cancellation once the order has been processed.

9. What payment methods do you accept?
We accept major payment methods available at checkout, including secure card payments.

10. How can I contact customer support?
You can reach us anytime at Contact@lumora.com